muthoot royal money
Helpline : | support@rupees2india.eu

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FAQ's

    Refer a Friend. Win a Free Money Transfer to India!
    Refer a friend residing in UK,Germany, Italy or Austria

    10 LUCKY REFERRALS WILL RECEIVE FREE TRANSFERS TO INDIA.

    Conditions
    The Winner will be chosen by lucky draw.
    Draw open only for UK residents.
    The referred friend should be a resident of UK, Austria, Italy or Germany.
    Prior to the reference, you should get your friend's permission.
    You can refer any number of friends on condition that they are at least 18 years.
    The more number of friends you refer, the more you have the chance of winning.
    Incomplete referrals will be marked invalid and rejected.
    We will have the right to use the data to contact you and your friend for marketing purposes.
    We will have the right to use the winner's name and photo to publicize the event.
    The referred friend should not be an existing Muthoot Services customer.
    Muthoot Staff members or their family members will not be eligible for the lucky draw.

    New to Muthoot Money Transfers? Here are some common customer queries and solutions.
    REGISTRATION
    Q1. How do I register?
    A. Go to the ‘Register’ tab, fill in all the details and proceed to create a registration request.
    Q2. What documents should I attach while registering?
    A. We require clearly scanned copies of following documents (via post or email) for registration purpose; (i) Photo ID - Front page of Passport (ii) Address Proof - Latest Bank Statement (showing name, address, account details) or Utility Bill (council tax/gas bill/electricity/water/land-line)
    NOTE: We accept only clearly scanned copies of the documents; we do not accept photos of the same. Attested copies should be sent only via post. Proof of address have to be renewed every year
    Q3. How long does it take to get my log in details?
    A. Once we receive the documents, we proceed with the verification & registration. All documentation must be completed before any fund transfer. Electronic Identity Verification checks, will be performed, on data provided, to comply with UK Anti Money Laundering Laws. It is not a credit check.
    Q4. I’m not able to attach the documents whilst registration. What do I do next?
    A. In such cases, you can send the scanned copies of the documents to support@rupees2india.eu along with the registration request number.

    PAYMENT DETAILS
    Q5. How do I create a transaction request?
    A. Once you have logged in to your online Muthoot account, go to ‘Add beneficiary’ & enter details > Go to Transfer funds> Select beneficiary, channel, amount > Click ‘Proceed’. In the next screen, verify the details and click on ‘Confirm and Pay’. This will redirect to the secure payment gateway of SOFORT Banking.
    Q6.What is SOFORT Banking and how does it work?
    SOFORT Banking is an online direct payment transfer that works with your own online banking details.
    1. Select your bank
    Select your country and with the help of the bank's sort code, choose the bank that will carry out the transfer.
    2. Login
    Log in with your own online banking login details. The information will be sent to your bank in an encrypted form.
    3. Set-up the transfer
    You will be asked for a confirmation code. Each confirmation code can be used only once and for your security cannot be entered a second time. 

    Q7. How long does it take for the fund to reach a bank account in India?
    A. Funds can even reach the beneficiary Account on the same day. However, we commit for 2-3 working days.
    Q8. Can I send money from my spouse/friend’s/business account?
    A. No. Third party or business transactions are not allowed. In case of a joint account, we require all the joint Account Holders' photo ID, and latest bank statement showing the names of all account holders.
    Q9. Can I transfer fund to a business/charity account?
    A. We remit funds for family maintenance/savings. If your purpose of transaction differs from that, for e.g.: business/company accounts, charity institutions etc. charge and rate might vary. Please confirm with our customer-care before proceeding with such transactions.
    Q10. Is there any limit for fund transfers?
    A. The limit is set based on each individual’s income (whether as a single transaction or aggregate of multiple transactions); however, if you wish to transfer more funds, we would require additional documents like proof of source of funds. Please check your online Muthoot account or confirm with our customer-care executives, to know whether you are exceeding the limit before transferring the fund.
    Q11. If I have exceeded my limit, how do I proceed?
    A. If you exceed the limit, we require additional documents like proof of source of funds. In such cases, please contact our customer care to know which documents has to be submitted before transferring funds.

    NOTE: Transactions will be processed only after the source of fund is clear; till then the fund will be on hold.

    Q12. What is the limit for Instant Cash collection?
    1. For Instant Cash collection, the maximum amount which can be collected from our branches in India is INR 50,000. If the amount exceeds INR 50,000 the beneficiary will be given a cheque for the same, instead of cash. 2. The only exception is, if the beneficiary is a non-Indian passport holder, with a visa to be in India. In such cases the beneficiary can collect INR upto,equivalent of USD 2500.
    Q13. Which exchange rate will be applicable for the transactions?
    A. Only the exchange rate shown in our website is applicable for online transactions. Although our rates are displayed in few online newsletters, they may differ from the current exchange rate shown in our website.
    Q14. What happens if my fund has returned for any reason?
    A. Once a fund has returned, there are two ways to proceed; as per customer request we can either refund the amount or amend the transaction with the correct details. Customers will be required to pay remittance, bank and administration charges on all refunds/amendments.
    Q15. What if I have created more than one transaction with the same beneficiary details?
    A. If more than one transaction request is created with the same beneficiary details we will consider them as individual transactions and will execute them in the order in which they were created.

    Muthoot Global Money Transfers(P) Ltd. is incorporated at the registrar of companies for England and Wales, with registration number 6123808. We are Authorized and Regulated by FCA, number 541615 and registered with HMRC for Money Laundering Regulations(MLR) number 12265233 in the United Kingdom.